At YOC Store, customer satisfaction is our priority. If you receive an item that doesn't fit or has a manufacturing defect, we're happy to exchange it — no questions asked — within our 7-day window from the delivery date.
1 Our Exchange Policy
We offer exchanges within 7 days of delivery for the following reasons:
- Wrong size received
- Manufacturing defect or stitching issue
- Wrong item delivered by our team
We currently do not offer cash refunds. All eligible requests are resolved through exchange for a replacement item of equal value, or store credit at our discretion.
2 What's Eligible & What's Not
Eligible for Exchange
Wrong size received
Manufacturing defect
Wrong colour delivered
Stitching issue or loose seam
Item significantly different from image
Not Eligible
Items worn, washed, or damaged by customer
Tags removed or packaging damaged
Exchange requested after 7 days
Sale or discounted items
Change of mind
3 How to Request an Exchange
2
Share Photos of the Item
Send clear photos or a short video showing the issue — wrong size label, defect, or incorrect item — so our team can verify the request quickly.
3
Receive Confirmation
Our team will confirm your exchange within 24 hours and share the return shipping address and instructions.
4
Pack & Ship the Item
Pack the item securely in its original packaging with tags attached and ship it to the address we provide. Keep the courier tracking number.
5
Replacement Dispatched
Once we receive and inspect the returned item, your replacement will be dispatched within 2–3 business days.
4 Defective or Incorrect Items
If you received a defective or incorrect item, we cover the return shipping cost. Please reach out within 48 hours of receiving your order for the fastest resolution. Include your order number and photos when you contact us.
5 Courier Charges
- Defective / Wrong item: Return courier cost covered by YOC Store
- Size exchange (correct item received): Customer bears return courier charges
- Replacement delivery to customer is always free
6 Exchange Processing Time
Once we receive the returned item:
- Inspection: 1 business day
- Replacement dispatch: 1–2 business days after inspection
- Delivery of replacement: 3–5 working days
Total turnaround: approximately 5–8 business days from the day we receive your returned item.
7 Important Notes
- Exchange requests must be submitted via WhatsApp or email — we do not accept walk-ins.
- Items must be in original, unused condition with all tags and packaging intact.
- We reserve the right to decline exchanges that do not meet our policy criteria.
- Exchanges are subject to stock availability. If the exact item is unavailable, we'll offer a suitable alternative or store credit.
- YOC Store is not responsible for items lost in return transit. Please use a tracked courier service.